My first impression of Doug is genuineness. When you meet him, he’s not putting on an act, he’s truly real and invested in your organization. Doug’s style of facilitation finds out where the audience is, what they need to do, and helps them get there. He really does his homework and knows the culture of the organization so he can tailor the engagement. Doug’s contributions are very impactful, long lasting and impressionable. He is passionate, confident, trustworthy and relatable. From front line employees to executives, he can relate to all levels of an organization and engage them appropriately.