How Can I Diffuse Conflict?

Diffusing conflict among your employees, your peers, and even your family members requires you to lean on your leadership skills. One of my favorite “Questions of Leadership” is: Tell me more about that. Ok, technically this isn’t a question, but it serves...

How Do I Create Employee Buy-In?

As leaders, employee buy-in is always top-of-mind. Sometimes inspiring our employees includes urging them to “get in touch” with something. For example, they may need to get in touch with: the impact another employee is having on them, their professional purpose, or...

What are The Five Why’s?

Last week we discussed The Five Why’s and their importance in interoffice communication, effective leadership skills, and overall quality management. This week I want to share with you the different ways you can accomplish asking The Five Why’s without...